COVID-19 Response – Bill & Dave Computer Repair Inc – Ottawa
To our Friends, Clients, Associates and Partners: We are watching closely as the global situation with COVID-19 continues to evolve. We would like our clients, partners, associates and our community to know what we are doing to manage and combat this or any other infection or virus, Please scroll below the updates and look at our COVID-19 Page for further resources and details.
April 8th, 2020 12:30pm:
This is an update of our Easter Weekend hours.
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We will be closed on Good Friday and Easter Sunday and Monday. We will still be open on Saturday from 11am-7pm
We are still repairing essential devices 6 days a week as per the hours listed below and utilizing our curbside drop-off as well as our Pickup/Delivery options.
Bill & Dave Computer Repair would like to wish everyone well and to have a safe Easter.Â
If you need assistance with setting up a “Physically Distant” family get-together using technologies and the internet, please contact us and we would be happy to help!
We also would like to ask that people utilize phone/text/email to speak to us. When you are dropping off devices for curbside pickup, this is not a time for such conversations.
Please do not hesitate to contact us to see how you can still utilize our broad range of services.Â
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March 27th, 2020 19:00pm:
Effective immediately we will be reducing our hours on weekdays, extending our hours on Saturdays and we will be closed temporarily on Sundays.
Our doors are still closed for public access and all non-essential services are still suspended.Â
Please note that this can change without notice.
New hours of operations are as follows:
Monday – Friday | 11:00am – 19:00 (7:00pm)
Saturday | 11:00am – 19:00 (7:00pm)
Sunday | CLOSED
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March 25th, 2020 10:00am:
Our doors are still closed for public access. We have been coordinating with clients over the phone and doing drive by pickup and drop-off at our location whilst disinfecting devices on the way in and before they are returned to the customer. Physical Distancing rules have been in place at our location, including lessening the amount of people working and increasing ventilation whilst we comply with Physical Distancing of 2-3 meters within our workspace.
Effective immediately we are suspending all non-essential services. Bill & Dave Computer Repair Inc. will still be supporting all essential services including helping those who need to work from home. More details of what services are available at this time can be found on our COVID-19 page.Â
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March 17th, 2020: We are temporarily closing our doors for open public access. Doors will be opened for Drop-off and Pick-up only. All payments will be taken over the phone. All clients are asked to call us. 613-317-1200 | Where possible, remote diagnostics will be completed, and delivery and pickup will be coordinated when needed. Please call to speak with someone regarding how you can still utilize our services.
DELIVERY? PLEASE KNOCK OR CALL 613-317-1200
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You can find our most up to date information along with links to other resources at https://billanddave.ca/covid-19-ottawa
The health and safety of our Customers, Team, and Network of Partners continues to be our highest priority. We have always followed proper sanitary measures, however, over the recent weeks we have adopted the following protocols that help in the support of everyone’s health and well-being:
- Reinforcing standards for health and safety as well as personal hygiene.
- Working closely within our network to ensure frequent hand washing, using hand sanitizers/disinfectants regularly as well as sanitizing packages and contents when they arrive to our facility.
- Continual sanitation of all high touch surfaces in our location including door handles, countertops, seats, benches, touchscreens, payment terminals, keyboards and mice before/after every new person’s use.
- Sanitation of incoming devices, as well as completed repairs prior to being prepared for the client to pick them up.
- Advanced screening of potential onsite appointments for the safety of our technicians as well as sanitation precautions before using equipment at these locations for mutual protection.Â
We also ask that you not come to our location if you:
- Are experiencing any of the following symptoms:
- Fever
- Cough
- Difficulty breathing/shortness of breath
- Have traveled to any area with an ongoing spread of COVID-19
- Live with someone who recently traveled to an area with an ongoing spread of COVID-19
- Have been in contact with someone known to have COVID-19 or experiencing symptoms similar to the Flu or COVID-19
While these measures help to ensure a sanitary environment and help to prevent a spread of infections, we may decide to take additional measures whilst this situation develops. Due to the large lists of closures and cancellations already occurring in our city and the growing risk of local transmission along with numerous confirmed cases of COVID-19 already in Ottawa, all further actions will be taken without prior notice and updated on our COVID-19 page.
We feel it is necessary to take additional action on our own, before things get worse and put more people at risk. More details will be made available over the next few days on our process and any changes in it along with how you, your friends, family and colleges may still utilize our broad range of services throughout this hard time. We are taking these steps to help assist in public safety and to slow the progression of this new virus within our community. Please see our covid-19 page for updates on our plan to continue doing business as this evolves.
Ottawa, we would like to thank you once again for your continued support, patience and trust!
We are wishing everyone the very best and to stay safe throughout these times as Canada comes together to battle this threat. Thank you for your understanding and willingness to adapt so we can continue to be available as Ottawa needs our technology support and device repairs.
Sincerely,
– Bill & Dave Computer Repair Inc. Â Â
